Thank you for shopping with us! We want you to have a smooth and satisfying experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing electronics from our store.

1. Eligibility for Returns

We accept returns under the following conditions:

a. Damaged or Defective Products

You can request a return or replacement if:

  • The product arrives damaged, defective, or not functioning.

  • You notify us within 7 days of delivery.

  • You provide unboxing videos/photos as proof.

b. Wrong Product Delivered

If you receive the wrong item:

  • Report the issue within 48 hours of delivery.

  • Keep the product unused and in original condition.

c. Non-Refundable Items

Due to the nature of electronics, the following are not eligible for return:

  • Products damaged due to misuse, drops, or liquid exposure.

  • Items without original packaging, accessories, or serial numbers.

  • Software, gift cards, and digital items.

2. Return Conditions

To be eligible for a return, ensure:

  • The product is unused and in original packaging.

  • All accessories, manuals, warranty cards, and freebies are included.

  • Serial numbers/IMEI numbers match our records.

Items returned in used or damaged condition (not factory defect) may not qualify for a refund.

3. Return Process

  1. Submit a return request using our support page or contact form.

  2. Provide:

    • Order ID

    • Reason for return

    • Photos/videos of the product

  3. Our team will verify and approve the request within 24–48 hours.

  4. We will arrange a pickup or ask you to ship the product to our service center.

  5. Once received and inspected, your refund/replacement will be processed.

4. Refund Process

Refunds are issued using your original payment method:

  • Online Payments (UPI, Cards, Netbanking): 5–7 business days

  • Wallet Refunds: Instant or within 24 hours

  • Cash on Delivery: Refund to bank account within 3–5 business days

Shipping charges are refundable only if the return is due to our error (wrong or damaged product).

5. Replacement Policy

You may request a replacement if:

  • The product is defective within the return period.

  • We have the same model in stock.

If the product is unavailable, you may choose a refund or an alternative model (price adjusted accordingly).

6. Order Cancellation

  • You may cancel an order before it is shipped.

  • Once shipped, cancellations are not possible — but you may return after delivery (as per return policy).

7. Warranty Claims

Most electronics come with a manufacturer warranty.
After the return window:

  • Warranty claims must be processed directly with the manufacturer or authorized service center.

  • We will assist if needed, but repair/replacement time depends on brand policy.

8. Contact Us

For returns, refunds, or help with your order, contact our customer support:

TANNEERU CROPPINN PRIVATE LIMITED
Email: info@tanneeru.com
Phone: +91 9676997607
Address: Plot No. 4/1, Dwaraka Pride Coworking Business Center,
Hitech City Road, KRISHE EMERALD, MADHAPUR, SHAIKPET,
Hyderabad, Rangareddy, Telangana, 500081